At Bow-WoW, we take the safety and freshness of your dog’s meals seriously. That’s why all of our products are shipped frozen, packed with care, and delivered using reliable methods to ensure quality from our kitchen to your door.

🚚 Where We Ship
We currently offer shipping to all 48 continental United States. At checkout, customers will see the shipping options available to their address, including USPS and our local “WoW-Delivery” service in Greater Los Angeles.
Shipping charges are calculated automatically based on your location and order size.

❄️ Frozen Shipping & Packaging
All meals are shipped frozen, using a combination of insulated packaging, dry ice, and/or gel ice packs to keep the product at safe temperatures during transit.
While we do not guarantee the food will arrive completely frozen, slight thawing is safe, and refreezing does not affect quality or safety.

🚛 WoW-Delivery Schedule:

Wow-Delivery is here for you with Next-Day Delivery from 9:00 AM to 8:00 PM for orders placed before noon. If you order after noon, don’t worry—you’ll receive your items the day after tomorrow.
You’ll receive a text notification when your order is on the way.

🏙️ Direct Local Delivery: Greater Los Angeles
We offer free local delivery on orders over $149 within the Greater LA area:
Los Angeles, Orange, Riverside, San Bernardino, and Ventura Counties.
Orders under $149 will include a $30 delivery fee.

WoW-Delivery Schedule:

Wow-Delivery is here for you with Next-Day Delivery from 9:00 AM to 8:00 PM for orders placed before noon. If you order after noon, don’t worry—you’ll receive your items the day after tomorrow.
You’ll receive a text notification when your order is on the way.

Direct Local Delivery: Greater Los Angeles
We offer free local delivery on orders over $149 within the Greater LA area:
Los Angeles, Orange, Riverside, San Bernardino, and Ventura Counties.
Orders under $149 will include a $30 delivery fee.

Nationwide Frozen Shipping (Outside LA)

We ship frozen products nationwide using USPS in temperature-controlled, insulated containers.

Shipping Schedule:
We ship orders each Monday to a USPS facility.
Orders placed on Sunday before 10:00 AM PT (Los Angeles time) will ship that week. Orders placed after the Sunday 10:00 AM PT deadline will ship next week.

Deliveries typically arrive within three days of shipping, with most packages arriving Tuesday through Friday. Occasionally, deliveries may arrive on Saturday during holidays or high USPS demand.
Please note: They are not delivered on Saturdays & Sundays due to the USPS schedule.

Once your order ships, you’ll receive a USPS tracking number to monitor your package and see the estimated delivery date.

Your package will be dropped off at a local USPS facility to begin its frozen journey. Please ensure someone is available to receive your box upon delivery.

Questions or Issues?
If you have questions about your shipment or need help tracking an order, don't hesitate to get in touch with us at:
📧 support@bow-wow.com
📞 (XXX) XXX-XXXX